Claim process pathetic and *********** staff

Your service is very poor my claim was submitted in the 19nth of November as I have resigned from work. I call everyday with no clear response as to why my claim has not ben verified it's day 7 today I was told feedback is between 2-3 days but no feedback as yet. What is the problem Alex forbes has become very unreliable and they frustrate their clients. They take long to process claims as a results their clients end up suffering as debit orders bounce while they are just sitting and not processing our claims.