AM
Amber M
1 reviews | Active since Mar 2021
04 Jan 2024, 11:05
Claim payout
I have received the worst service by far. Submitted a claim, I followed up 3 times each time I was informed to wait. When I called the last time (today) I was informed some documents were outstanding however NO COMMUNICATION was received from their side on the contrary the last time I was informed all was done.
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Alexander Forbes Financial Services's replyOfficial
04 Jan 2024, 11:08Dear Amber At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply04 Jan 2024, 11:08
Official
Dear Amber At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations