BM
Bongani M
1 reviews | Active since Dec 2024
12 Dec 2024, 21:11
Claim pay out not done as per promise
I have made a withdrawal on the 13 of October 2024 past week Wednesday my claim was close I never received payment this afternoon I made follow up and this Consultant send me e-mail stating that they just received my claim today I have ref number af#*** and the consultant name in their admin department is Samantha Styles they even logged new claim to duplicate one which is approved I gave them enough time they think I'm a fool it's our money I'm unemployed since August and I need them to pay my money it's mine I don't recommend them to other organization's arw
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Alexander Forbes Financial Services's replyOfficial
13 Dec 2024, 06:20Dear Bongani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply13 Dec 2024, 06:20
Official
Dear Bongani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards