EM
Ennie M
1 reviews | Active since Nov 2023
16 Oct 2024, 08:52
Claim Overdue - No feedback no Consultant to talk to.
At this point I don't even know what to do. I have to take pillar to post for my claim. If I don't send an email, then my claim does not move to the next step. I was sent an email after tax directives to say that my bank is not allowing payments and to call the number on the email for further assistance, however the option are all for the app. Since when do banks not allow payments???
It has been 25 days now since my claim and I am not getting any feedback, I don't even have a chance to go their head office because I am busy WORKING for that same money that they don't want to give me!
Alexander Forbes please assist.
Helpful (0)
Replies (2)0
Replies (2)EM
Ennie M's updateReviewer Update
16 Oct 2024, 09:49So by the looks of things, AlexForbes is used to bad reviews and does absolutely nothing about them. Not only for the two pot claims but even for Provident Fund.
I see that the people having problems with their claims are married women. Because of the difference in surname it means that we will not receive our money, NO MATTER HOW MANY DOCUMENTS WE SUBMIT!
Not only do they stoop so low and blame the bank, they don't even bother letting us know.
That is **************!
I see that the people having problems with their claims are married women. Because of the difference in surname it means that we will not receive our money, NO MATTER HOW MANY DOCUMENTS WE SUBMIT!
Not only do they stoop so low and blame the bank, they don't even bother letting us know.
That is **************!
EM
Ennie M's update16 Oct 2024, 09:49
Reviewer Update
So by the looks of things, AlexForbes is used to bad reviews and does absolutely nothing about them. Not only for the two pot claims but even for Provident Fund.
I see that the people having problems with their claims are married women. Because of the difference in surname it means that we will not receive our money, NO MATTER HOW MANY DOCUMENTS WE SUBMIT!
Not only do they stoop so low and blame the bank, they don't even bother letting us know.
That is **************!
I see that the people having problems with their claims are married women. Because of the difference in surname it means that we will not receive our money, NO MATTER HOW MANY DOCUMENTS WE SUBMIT!
Not only do they stoop so low and blame the bank, they don't even bother letting us know.
That is **************!
Alexander Forbes Financial Services's replyOfficial
17 Oct 2024, 07:14Dear Ennie,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply17 Oct 2024, 07:14
Official
Dear Ennie,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations