Claim on hold

To say I am completely disgusted by the level of service provided is an understatement. A claim that was submitted on 26/11/2024 and I am I must wait another 6 weeks for it to finalised drives me crazy. My life is on hold. I can't pay off my bills, I can't provide food for my family and the consultants just don't seem to care about my frustration as a client. I have gone as far as logging a formal complaint and it seems to me nothing is being done. I will make sure none of my friends and family take out any AF products because they will struggle for weeks if not months until they can live again. I am beyond angry at this point