Claim not attended too!

Dealing with Alexander forbes has been a nightmare. Not my first encounter with them, first experience had been a bad bad one. To receive payout had its own hiccups too and unfortunately companies I go to they using Alex. I have put on a claim 12 September and ever since it has been sitting in one place not moving. I have complained and all the emails I have been receiving saying they assisting but it looks like they buying time because till this day it looks like nothing is happening still. It is easy when they take money but becomes hard for them to deal with payouts. I have heard a lot of people complain to say Alex Forbes is becoming worse by the day but I did not think it is this bad. Yes I am been promised that someone is assisting but why is nothing happening nor moving with the status of my claim. 8 weeks sitting on claim registered. Will it take another 8 weeks on tax application? 8 weeks on processing the payment? What is worse I am not even seeing the amount anymore. I had submitted my ID when I sent my claim through but it was requested again. Like I really wish we had options to choose which company one wants to save with because here we are been taken for a ride.