LS
Landile S
1 reviews | Active since May 2023
23 Feb 2024, 09:08
Claim
I have been waiting for my provident fund since last tear December
My previous employer did submit a claim but when i call or email alexander Forbes they keep saying that no claim was made , but when my previous employer email them they say I must wait for an sms.. apparently their turn around time is 6 week, so i do not understand because i haven't recieved an sms
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Alexander Forbes Financial Services's replyOfficial
23 Feb 2024, 09:23Dear Landile, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply23 Feb 2024, 09:23
Official
Dear Landile, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations