Claim delayed too long.

My company submitted a claim since April 2024 and I received an e-mail from Alexander Forbes advising me that this will be paid within 4 to 6 weeks. I'm so dissapointed with the level of service I got. To date no payments received and it's the 25/06/2024. I'm the bread winner, my debts were negatively affected, this led me to borrow money from the Loan Sharks to support my needs, I'm so angry and frustrated, I sent an e-mail to Shaina Singh advising her how dissapointed I am with her level of service she gave me and I assured her that it's better to share this experience on Social Medea to alert other people with Alexander Forbes level of service. It's so frustrating to know that you've worked so hard for 23yrs and at the end of my tunnel this is the experience I get at my 60yrs of Age. Instead of me enjoying my hard work, embrace my service to the reputable company, in return I'm thrown under the train to distroy all my plans. I'm so dissapointed and frustrated. Hunger makes me Angry, Frustrated, distressful and anxiety. I believe and trust that my frustration will be taken into consideration and get urgent help before I blew out of proportion.