Claim

Submitted a claim on the 9th September however no payment has been made till to date... On the 11th Oct gat a email to state it was sent for tax on the same day confirmation was received stating it was successful.. On the 12 Oct the app showed it was submitted for payment then on the 13 October on the app it went back to claim registered.... Like how does the claim move backwards.... Emails was sent calls was done and yet no feedback... I understand the infulx however the company needs to communicate to the client.... It very unprofessional... It really ****ty that one cnt get help