YM
Yaya M
1 reviews | Active since Dec 2020
14 Oct 2024, 14:18
Claim
I have submitted a claim on the 9th of September and have not received confirmation of my claim or any updates. I have been calling countless number of times to get feedback and I am informed that Kabelo who is handling it will call me back for weeks but I have not received any callback whatsoever . When I call in today he sent an email to an incorrect email and I had to call in in order for me to find out that the email was sent to an incorrect email addresses. You customer service is the pits.why should I beg on an update?
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Alexander Forbes Financial Services's replyOfficial
15 Oct 2024, 05:07Dear Yamkela
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Oct 2024, 05:07
Official
Dear Yamkela
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations