EK
Eden K
1 reviews | Active since Apr 2020
15 Jan 2024, 11:10
Claim
I have never come across such a useless company.
I have submitted a claim more than 2 months ago and still waiting for my payment.
When I phoned to ask what is happening, their response was that it was due to a festive season delay
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Alexander Forbes Financial Services's replyOfficial
15 Jan 2024, 11:12Dear Eden Karsten,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Jan 2024, 11:12
Official
Dear Eden Karsten,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations