RN
Rolanda N
1 reviews | Active since Jan 2018
05 May 2023, 17:29
CFSA are you asleep!!!!!!
I am going to have a heartattack!!!! I can get a settlement letter/amount from IMAS in hours. They took an eternity and now the calculations for my tax is wrong! Tried to blame it on SARS, but no surprises - it was them - AGAIN. Another delay.
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Alexander Forbes Financial Services's replyOfficial
08 May 2023, 07:08Dear Rolanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply08 May 2023, 07:08
Official
Dear Rolanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations