Car Insurance

With regards to been insured with AFI , I had a burglary and my car was broken in at the same time, I opened a case at the police station and reported the incident to the insurance company. They mentioned that it is 2 separate cases. I filled out 2documents, the first one for the house and the 2nd for the car. I have waited for more than 3weeks maybe even longer for an assessor to come to the place. In the mean time I had to get the car roadworthy so I can use it to work. The assessor came to check the house a good few weeks later and after he assessed the damage he told me that he will send an email for the documents he requires. Of which nothing was sent. While leaving I asked him what about the breaking in the car he mentioned nobody told him about it and it may not fall under him or the company his from. I then asked for an assessor to come have the car checked because at this stage I was frustrated. I contacted AFI who asked me to send a quote and invoice for what had been sorted out in the time I was waiting for them. All the documents were submitted. Then there is assessor who arrives who conducts an assessment months after the incident, who assured me everything from that day will be of importance because of the delay. There was no feedback after he had left , although emails were sent from me the was no communication. I called many times , then I was put onto different people. Eventually I was asked to submit an invoice for some of the stuff that was ****** which I said was put in the car some 11 or 12 years ago maybr even longer. I even seny pictures of if which I was told could be anybodies car. The lady asked me for the companies details, which was submitted to her. Thinking that everything is ok I had left it in capable hands I was wrong. There was no feedback from her aswell. I have a list of all the emails.I have sent her with no feedback for almost more than a year of which I am willing to share and het name. She responds in January 2020 to say that they couldn't get an invoice. This case is more than 2years old. I am still waiting for my settlement. I have detailed emails to prove my communication with every AFI employee that I have dealt with. Also to mention I didnt even get a policy schedule for this insurance. I am currently taking this matter to the ombudsmen.