Can't believe anything they tell you.

I am terribly dissatisfied with the services Alexander Forbes claims to offer,and cannot believe anything any one tells me that I speak to over the phone.

My claim was submitted on the 30th of April 2025 Disinvestment was processed on the 23rd of may as the last contribution form my company was submitted.I was then told that the tax directive had been recieved from SARS ont he 13th of June,and that the payment process would start.Now when I phoned on the 19th of June,they have got a A WHOLE NEW STORY saying my claim had to be "Disinvested again" because the punts weren't correct,and because the find was undergoing "Maintenance".. Sounds very fishy to me.When I requested an explanation in writing or on e-mail for me to give to my bank,and my landlord etc, a half written e-mail was sent with no proper explanation as to what is really going on was sent.How am I supposed to explain to the bank and my land Lord what is going on,after everytime I speak to a consultant the story changes.It is really starting to annoy me,and I feel a person cannot trust anything these people tell you any more,and makes me look like a **** because of the constant changes in status of my claim,and lack of explanation,and why my claim had to be "re-disinvested".