BH
Bongani H
1 reviews | Active since Sept 2019
05 Sept 2024, 21:00
CANNOT LOG ONTO AF CONNECT TO SUBMIT 2 POT CLAIM
I have been trying to log on since yesterday onto AF Connect and have tried more than 200 times.I get same message as below. Even at midnight or 02.00am. This is a **** we need an explanation from Avishal Seeth who confirmed in an interview with City wire on 29April that they will be ready for 2 pot system in September. we need action and not these smokescreen messages there isa bigger problem behind this smokescreen and it must be investigated
cannot log onto AF Connect , tried more than 200 times even midnight. Can Avishal Seeth comment since he confirmed in April that september they will be ready for 2 pot withdrawals?
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Alexander Forbes Financial Services's replyOfficial
06 Sept 2024, 10:36Dear Bongani
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Sept 2024, 10:36
Official
Dear Bongani
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience Kind Regards Customer Insights and Escalations