Can they please contact me

For the past 5 months I have trying to log into my account I have been patient due to the 2 pot system however 5 months is more than enough time to get yourself together. Everythime I try to log intonthe app it tells me to go to the website when I try to log intonthe website it gives an error when I ask to get contacted it gives an error when I go to the whatsapp channel it gives an error whe you call no one answers. I don't even want to participate in the two pot system I literally just want to view my balance and update a few things and have been unable to do so even before the two pot system was an excuse. I find this highly unprofessional and starting to think that this company has ****med me