SM
Sibusiso M
1 reviews | Active since Jul 2019
19 Jul 2024, 01:02
Can not track nor using my AF connect
Good day It's a week since I logged a call, regarding my claim status. I always track the status on the AF Connect portal,I can not see or view the balance on my profile. I can not see the tracking status,I'm clueless about the process. Been sending emails but still no feedback. It's stressing for me ,since I logged the claim and not knowing how far is the process. Sibusisopercymaseko my email
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
19 Jul 2024, 08:05Dear Sibusiso
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply19 Jul 2024, 08:05
Official
Dear Sibusiso
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation