MN
Marcelle N
1 reviews | Active since Apr 2022
01 Mar 2023, 11:56
Call Waiting
I am so appalled by the waiting times on the line with AF.
This morning alone I have made 4 calls all which lasted 28 to 45 min at a time and NOT ONE PERSON ANSWERED.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
01 Mar 2023, 12:02Dear Ms Nanton,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply01 Mar 2023, 12:02
Official
Dear Ms Nanton,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations