IT
IRIS T
1 reviews | Active since Feb 2019
02 Jun 2023, 10:16
call not answered no update on walk in ,its a ****
I can not believe a claim take 12 month this is unprofessional
You better send me email and explain in details *** or ***
Helpful (0)
Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
02 Jun 2023, 10:59Dear Ms. Thwethwa,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We tried to call you but you were not available at the time of my call. An email will be sent to you with the complaint reference number and our complaint process.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We tried to call you but you were not available at the time of my call. An email will be sent to you with the complaint reference number and our complaint process.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Jun 2023, 10:59
Official
Dear Ms. Thwethwa,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We tried to call you but you were not available at the time of my call. An email will be sent to you with the complaint reference number and our complaint process.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We tried to call you but you were not available at the time of my call. An email will be sent to you with the complaint reference number and our complaint process.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
IT
IRIS T's updateReviewer Update
03 Jun 2023, 08:13This is not true you did nothing
IT
IRIS T's update03 Jun 2023, 08:13
Reviewer Update
This is not true you did nothing
IT
IRIS T's updateReviewer Update
03 Jun 2023, 08:13I want solution today
IT
IRIS T's update03 Jun 2023, 08:13
Reviewer Update
I want solution today
Alexander Forbes Financial Services's replyOfficial
05 Jun 2023, 08:08Dear Ms. Thwethwa,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We tried to call you but you were not available at the time of my call. An email will be sent to you with the complaint reference number and our complaint process.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We tried to call you but you were not available at the time of my call. An email will be sent to you with the complaint reference number and our complaint process.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Jun 2023, 08:08
Official
Dear Ms. Thwethwa,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We tried to call you but you were not available at the time of my call. An email will be sent to you with the complaint reference number and our complaint process.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We tried to call you but you were not available at the time of my call. An email will be sent to you with the complaint reference number and our complaint process.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's replyOfficial
05 Jun 2023, 08:35Dear Ms. Mthwethwa,
At Alex Forbes we care about our clients. I have tried to contact you on Friday on *** as I have received both the Hello Peter complaint and Facebook complaint and would like to discuss this further to assist in resolving the matter. Further to this i have sent you an email with the complaint reference number and our complaints procedures on ***
Please can you furnish me with a contact number to reach you on and a suitable time to call so that we can discuss the matter further.
Kind Regards
Customer Insights and Escalations
At Alex Forbes we care about our clients. I have tried to contact you on Friday on *** as I have received both the Hello Peter complaint and Facebook complaint and would like to discuss this further to assist in resolving the matter. Further to this i have sent you an email with the complaint reference number and our complaints procedures on ***
Please can you furnish me with a contact number to reach you on and a suitable time to call so that we can discuss the matter further.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Jun 2023, 08:35
Official
Dear Ms. Mthwethwa,
At Alex Forbes we care about our clients. I have tried to contact you on Friday on *** as I have received both the Hello Peter complaint and Facebook complaint and would like to discuss this further to assist in resolving the matter. Further to this i have sent you an email with the complaint reference number and our complaints procedures on ***
Please can you furnish me with a contact number to reach you on and a suitable time to call so that we can discuss the matter further.
Kind Regards
Customer Insights and Escalations
At Alex Forbes we care about our clients. I have tried to contact you on Friday on *** as I have received both the Hello Peter complaint and Facebook complaint and would like to discuss this further to assist in resolving the matter. Further to this i have sent you an email with the complaint reference number and our complaints procedures on ***
Please can you furnish me with a contact number to reach you on and a suitable time to call so that we can discuss the matter further.
Kind Regards
Customer Insights and Escalations