KR
K R
1 reviews | Active since Sept 2020
23 Apr 2025, 13:51
Call centre system not upto customer s expectation
Today 23 April 2025 @ 12:55 - 13:32 trying to get through to call centre agent , being put through to different dept but the number goes back to the same the very main call centre , or you will just be cut off .@ 13:32 I requested switchboard to put me through to customer complaint dept - "they are away for meetings till 15:30". Their customer call centre system is not working for the clients at all. I trust they will find a better formula to meet their customer s expectation
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Alexander Forbes Financial Services's replyOfficial
23 Apr 2025, 14:21 Dear Kay
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply23 Apr 2025, 14:21
Official
Dear Kay
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation