RM
Rahlagane M
1 reviews | Active since Feb 2019
29 Jul 2021, 14:09
Call centre poooooooor
I tried contacting Alexander Forbes after SARS instructing me to obtain an IRP5 for my 2013pension. Apparently Alex Forbes requested a tax directive from SARSbut they had never submitted an IRP5 for that particular pension. I tried contacting them, everytime I spend about an hour on the line and that was more than 5 times, which has cost me over R200.00 just to get an IRP5. Even now. Today was even worse cause someone picked up the phone and kept quite. I could hear the breath. I need my IRP5 please why do you have to block my life??..
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Alexander Forbes Financial Services's replyOfficial
30 Jul 2021, 10:11Dear Rahlagane At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply30 Jul 2021, 10:11
Official
Dear Rahlagane At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services