JB
Jason B
1 reviews | Active since Jul 2022
24 Jul 2022, 10:09
Call centre need training!!!
Alexander Forbes has loaded an IRP5 with the wrong tax directive number on and Alexander Forbes call centre has absolutely no clue how to address this or even guide me how to fix it.I have called numerous times and sent emails to the email address given me and have had no luck.This is going on 3 weeks of trying to get a simple tax directive sorted out.My tax return has been rejected because of this mess ane I need it fixed please.
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Alexander Forbes Financial Services's replyOfficial
25 Jul 2022, 08:29Dear Jason B Thank you for taking the time to advise us of the service you experienced. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Customer Insights and Escalations
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Alexander Forbes Financial Services's reply25 Jul 2022, 08:29
Official
Dear Jason B Thank you for taking the time to advise us of the service you experienced. I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. I will investigate your query and provide feedback with the contact details provided. Kind Regards, Customer Insights and Escalations
AAAA-5907
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