Call Center complete incompetence. Nobody picks up or calls back. Ever.

I called the call center to query the date of payment for my fund.

I don't think there is an actual call center, it's a ruse to get you to waste money on calls.

I called and used the "press star to keep you line in the queue and we will call you back" does not work. They then use the line "we will call back in 24 working hours". this is misleading, just say 3 days. The level on incompetence is astonishing.

I waited for over 20 minutes, eventually pressed star and have been waiting for more than 3 days. I just want 1 simple date stating when payment will be made. That's it!

They are so *********** and so frustrating, especially during this time when money is critical and needed. No call back to date, an nobody has picked up the call.

Please use another service provider, because AF takes your money but you can't even speak to them to get it back.