********* business

Posting on behalf of my wife

She started a new job and was requested to move her R.A over to a different provider requested a withdrawal it's almost 8 weeks now and they refusing her payout it's only escalations team , she was asked to submit multiple documents and has been complying fully . They only have issues now as when they signed her up with her old I.d document to get the sales it was no issue she had to apply for a new ID submit it then her marriage certificate was requested and many others all which was submitted and saved to her profile . They debited her every month for 2 years with no questions or issues now when it's time to pay out it takes them almost 3 months with no update or information that any of their staff can provide her with . If I could I would give them -5 stars but I'm forced to give them 1 which is actually good for them . It's a poor reflection on how they conduct business . Please don't use this company as they will tell you anything to obtain your business but will look away when it's time to payout clients