Bungled tax directive submission

If I could give 0 stars I would.

I have not been able to submit my tax return for the previous financial year. After significant back and forth with SARS, it's been identified that AF did not submit a directive to SARS which is blocking my submission. It has now been 2 months of emails and calls with AF with no end in sight. No one can provide me or SARS with the document. This is totally unacceptable for a document that should have been sent to SARS last year already.

This very morning I have been on hold for over an hour. I don't know what else to do at this point. If calls go unanswered & emails go unanswered for months how does something like this get resolved? Apparently it doesn't.

Very appalling customer service for such an entity.