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clara J
1 reviews | Active since Aug 2017
06 Jun 2024, 10:40
Bulking claim
My husband passed away in 2004 and a claim done using his death certificate. A claim was done for my children and his death certificate used. Now theee is a bulking claim and Alex Forbes cannot use the exact same death certificate????
I had to send the same emails twice to them only then I get a reply.
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Alexander Forbes Financial Services's replyOfficial
06 Jun 2024, 10:59Dear Clara , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply06 Jun 2024, 10:59
Official
Dear Clara , At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations