Broken trust

I have been emailing these guys for the last week and not a single response as to what the problem is with the payment of my withdrawal. Going on 7 weeks now since I received the sms. I will probably also just get the automated response like everyone else on this platform. Your ratings here are a true reflection of your rotten service and I don't have much hope for your future as a business. I've been with you since 2004, and this is what I've wasted my blood, sweat and tears on. Disrespectful disgrace of a "financial institution".