MN
Melusi N
1 reviews | Active since Apr 2023
29 May 2024, 16:04
Bombardier transportation provident fund
Reference number:#AF-*** was sent on the 07/05/2024 sent by alexandra forbes to me.telling me that the claim has been logged in my name and the money will be processed within six weeks i called last week regarding the matter and i was told that the claim is now louged manually regarding the way it was submitted but surprisedly i was given by them the reference number above.seriously guys. Am not satisfied with this service provider...please kindly advise companies not to give with them....am claiming twice for same company alstom provident fund and bombardier transportation provident this is a same company....my bombardier transportation has not been processed yet...am not happy with the system
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
30 May 2024, 08:03Dear Melusi,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply30 May 2024, 08:03
Official
Dear Melusi,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
MN
Melusi N's updateReviewer Update
30 May 2024, 09:40Am really not satisfied with how my matter is being handled since from the 07/05/2024 i have not received any update about my claim yet they said it takes six weeks .even if you call them am not getting any help.i have signed all the papers and bombardier transportation submitted the forms..when i called them alexandra forbes asked for reference of which i was given by them.
Am so disappointed with alexandra forbes
Am so disappointed with alexandra forbes
MN
Melusi N's update30 May 2024, 09:40
Reviewer Update
Am really not satisfied with how my matter is being handled since from the 07/05/2024 i have not received any update about my claim yet they said it takes six weeks .even if you call them am not getting any help.i have signed all the papers and bombardier transportation submitted the forms..when i called them alexandra forbes asked for reference of which i was given by them.
Am so disappointed with alexandra forbes
Am so disappointed with alexandra forbes