BIAS , FAVORITISM , ******

On the 21st of November 2023, one of the alexforbes customer services agent by the name of Nkosana sent me feedback on my request to update my banking details on my provident fund payout that was supposed to be paid out in December 2023. The feedback was as follows bellow as per his email received.

FW: RE: BO Request : *(CAS-***-X8W9P9)* for Client: Charles Simon Flink has been assigned to you. Inbox Admin Attachments Tue, 21 Nov, 10:48 (13 days ago) to me Good Day Please note there is a hold on the payment due to an ongoing investigation. Feedback will be provided once the matter has been resolved.

Nkosana Dhlamini Admin Team| Operations and Administration ........................................................................................................... I then rep**** to alexforbes, email trail below,

From: charlieflink <***> Sent: Tuesday, November 21, 2023 11:27 PM To: Contactus <***> Cc: Enquiries <***>; Charleen Keet <***>; Erik Steyl <***> Subject: Re: Complaint: CCCC-7840 Charles Flink Retail Provident Fund M***8 CRM:*** Good afternoon Contactus, Thank you for your feedback, Can you send me the following documents or recording that you have received from my previous employer. Note if you did not receive either one of the requested documents from my previous employer you are not allowed to withhold my provident fund.

– Whereby I admitted in writing liability to the employer; or – Judgement has been obtained against me in any court, including a magistrate’s court. Note : I am fully aware that provident fund takes up to 3 months to payout, however my employer has sent you an email only with my hearing dismissal letter and what makes matters worse my employee did not even bother to CC me or consult me when sending an email to alexforbes to withhold my provident fund. When we do things, we must make sure that we are fair and don't be bias, I have asked my employer a million times for us to meet and talk, even at the CCMA on the 3rd of November 2023 I cried tears in front of their HR representative and asked her what did I do to deserve this. Before my dismissal, my employer arranged 6 detectives to arrest me in front of my colleagues and friends, I was humiliated, my dignity was destroyed, and I slept in a prison cell for two days because of one white lady who told them I am a syndicate. After my dismissal which was the 5th of September 2023, my employer detective asked to meet with me, I agreed because I was knew deep in my heart, I am not a syndicate, during our meeting the employer detective told me that they thought I am working with a syndicate that de*****s the employer and syndicates uses people like me in the call canters to get what they want. I have suffered emotional / mental bullying, ****** and ************** while working for the employer, the lady who got me arrested and told the detective I am a syndicate is very ****** and has caused great damage to me and my family. I am under anxiety and stress medication because of her. My employer has caused so much damage to my life I can't even explain it but I always pray that my heart finds peace and forgiveness. I have 4 kids to support, my wife is taking chronic medication, my mother in-law suffered a heart attack and stroke, I have begged my employer for mercy but because I am black, I don't qualify for mercy. My employer never approached me to sit down and find a civil way to settle this matter, I have worked for almost 5 years for the employer, I was never absent, never signed a warning, I was working Monday to Sunday, and this is what I get. Can I please request any request regarding my provident fund I must be advised accordingly, I have also CC the Ombudsman on my email. I will also lodge a formal complaint tomorrow morning with the Pension Funds Adjudicator. The media will be also involved if this continues like this. .............................................................................................................................. alexforbes feedback below on my email.

On Thu, 23 Nov 2023 at 17:23, Admin <***> wrote: Good day Mr Flink,

Please be advised you will need to contact Shoprite regarding this – ***

Should you have any further queries, please do not hesitate to contact us either on ***or at ***

Kind Regards, Lungelo Louw | Financial Services ............................................................................................................................. Shoprite blocked my provident funds with a simple email sent to alexforbes with my dismissal letter, Shoprite did not even bother to CC me on the email, they have sent alexforbes behind my back. I did not even sign on the documents that was sent to alexforbes. My family is now suffering because of alexforbes BIAS decision based on a simple email that was sent by Shoprite. I can now confidently say ****** has never ended in South Africa and there are still some people in our South African society who thinks that money and emotional bullying black give them power to do what they want. I have never in my life being so disappointed at in alexforbes. Shoprite Money Market has destroyed my dignity, my reputation and my life by getting me arrested in-front of my co workers by 6 detectives at work, they embarrassed me, they shamed me, they even went to search my car and one of the detectives had the nerve to ask me why do I drive such car ( Cherry Tiggo 4 ) they then went to my house and searched the house upside down. I was told that I am a syndicate that work with SASSA people. After my arrest and got out with bail, I was dismissed on the 5th of September 2023, Shoprite detective then requested a meeting with me, at the meeting he told me they thought I am part of a syndicate and syndicates uses people like me in the call center. I almost break down and cried but my Jesus gave me strength. .............................................................................................................................................. Shoprite got me arrested, now I cant find a job because of. 1. ******** Record 2. They have blocked my provident fund 3. They have sent two (2) incorrect letters to the UIF now the UIF has paused my funds 4. They have Debarred at the FSCA 5. They have killed me emotionally, mentally and took my dignity after working almost for 5 years for them without signing any warning form and giving 100% at my work Monday to Sunday. ........................................................................................................................................................ This is just half of my story with Shoprite, what I have experienced while working with their compliance officer and how white people got to get away with a lot of so called mistakes and black people are being lay-bled as stupid, ***********, they are being suspected as SASSA syndicates and end their career like nothing. .................................................................................................................................................... @alexforbes if I have to I will forward this to the CEO of alexforbes and other stakeholders and the media to hear my full story. ...................................................................................................................................................... @alexforbes can I have feedback when will my money be paid out or I will go to the media with my story