Beyond Poor service!!!

I phoned the call centre today, was told by the bot that the call volumes are high, that I can understand, eventually spoke to a call centre agent who politely confirmed all my details, I thought with requesting an IRP5 would just be a click of a button, was put on hold, 40 mins later I had to hang up as my manager was giving me the eye.

Could the call centre agent not in that 40 mins just once get back on the line and inform me that there was a problem should one arise.

So glad I do not have any investments with them Immagine I had to disinvest now, I would be dead before I got any assistance.

PS Even when I disinvested with them it was a struggle, I waited 3 months!!!