BEST STAFF MEMBER : AFRF : CATHERINE BESTER

After months of numerous, unanswered telephone calls, e-mails containing different excuses, complaints on Hello Peter which was promptly responded to once and then nothing was done further, I decided to e-mail the CEO of AF mr Dawie de Viliers. His personal assistant, Catherine Bester promptly responded to my complaint via e-mail. She is the only one in the company who actually calls back and has her cellphone number available to the public on her e-mail. And yes, read this again please- she sorted this matter out in 1 day. Mr De Villiers, your PA is your best staff member in AF. Kindly get her to train the rest in customer care, excellent service, empathy and sympathy. Catherine, may God bless you for what you have done. I will never forget it and appreciate it more than you will ever know.

To the rest of the people battling to get assistance - contact mr De Villiers on his e-mail. I know Catherine will also assist other traumatised families as she did with me.