Best service received anywhere!

Initially I started out as a very unhappy and frustrated client of A Forbes as I waited almost 2 months for my provident fund payout. Every call I made was the same answer, an email needs to be sent to back office as they do not have any other means of contact with them and they would get back to me which never happened! I am very patient and tolerant by nature and with my situation reaching its complete capacity of dire straights as both my wife and I are unemployed with 5 beautiful children and absolutely no source of income for almost 3 months, I kept giving A Forbes the benefit of the doubt. That is until my wife got involved who's personality is the total opposite of mine. After I Made several phone calls to A Forbes since mid June with no joy and the same response after every call, her last straw was Monday the 21st August, as soon as she heard the same response she took the phone from me and decided to give the assisting agent a piece of her mind and insisting that this matter be escalated to management and not taking "I will get a manager to call you back mam" as a resolution and was willing to hold however long it takes. She finally settled on a call back within 40 mins, if not they would feel her rage and told the consultant that if need be she would put them on every social media platform available. 20 mins later I got a call back from the most helpful and empathetic person i've ever dealt with Mr Joel Villers. Despite my wifes anger im sure he could literally feel on the other side of the phone, Joel listened, stayed professional and re-assured us that he would investigate and get back to us, considering what we'very been going through with A Forbes, we didnt expect the amazing service we'd receive from Joel thereafter. Within about 10 mins of speaking to him he had called us back and advised that the delay was due to my tax number being missing on the documents submitted by my ex employer. It was such a relief to finally know what was happening, something that no one else i'very previously spoken to advised me of. Joel said that all he needed from me was my tax number and her would get the withdrawal finalized, even giving me time to look for it as i did not have it on hand. He called back after about 15 mins and to my dismay I could not find my tax number anywhere, but then again Joel to the rescue, I advised him that I was unable to provide my tax number but told him that i had a previous withdrawal and if he was able to help me by checking those docs first my tax number. He could have easily said no as it is not his responsibility to get my tax number but mine. But no, once again his willingness to assist showed and he asked me to give him some time to check. Again not what I expected to happen, happened 5 mins later Joel calls back and confirms that he has found my tax number. He then advised that he would get admin to submit to SARS and feedback from them for the tax directive is normally 48 hours, note that all this feedback recieved from Joel was literally in the space of about 2 hours. Joel reassured me that he will monitor everything and provide me with feedback every step of the way. Joel stuck to his word, the following day 22nd August at about 10:45 I receive a call from Joel advising that the tax directive was already received from SARS and the payment is in process, taking his time to explain to me how it works and the turnaround time which he said is normally 7-14 days, then probably just to relieve some if my stress he tells me that it could possibly be finalized in the week and payment could reflect as early as Friday the 25th. What happened next was the cherry on the cake of Joel's outstanding service. At about 18:00 on the very same day 22nd August I got an sms notification from my back saying payment has been received from A Forbes. This surpassed our expectations and hats off the Joel for his superb service. It is rare that one gets to deal with someone of his caliber that takes pride in his job and truly empathises with his clients I was privelaged to have dealt with him and am truly thankful for what he has done. A Forbes is sitting with a rare gem and are lucky to have someone like him employed with them.

Thank you Mr Joel Villiers, from my wife and I. May God always bless u abundantly.