jM
jessica M
1 reviews | Active since Sept 2024
10 Sept 2024, 20:21
BEEN TRYING TO GET MY OFFER LETTER
Been waiting for my offer letter for two weeks now so i can go get the latter of authority all the way in durban because i have moved to jhb permanently, when i contact them they keep telling me they have been escalating it, its been two weeks now.
Started this process a month ago getting into debt trying to retrieve my late mothers documents, to claim from the unclaimed benefit. Been really struggling with health issues and being raising my self ever since i was 11, been passed around from family to family till i was alone when i was 17.
knowing about this was a breath of fresh air.
now it feels like i will never get anything seeing all these comments.
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Alexander Forbes Financial Services's replyOfficial
11 Sept 2024, 08:11Dear Jessica,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Sept 2024, 08:11
Official
Dear Jessica,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations