SM
Surprise M
1 reviews | Active since Nov 2009
06 Sept 2024, 11:55
Banking validation is a mess
The AF connect system cannot validate my banking details. The information captured is as it appears on the bank account confirmation letter. I have been trying for a past few days with no success. I tried calling and emailing. Can I please get assisted, it is frustrating to be able to login and not be able to proceed with the claim because of something I cannot manage.
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Alexander Forbes Financial Services's replyOfficial
09 Sept 2024, 05:08Dear Suprise
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service.
Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service.
Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Sept 2024, 05:08
Official
Dear Suprise
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service.
Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service.
Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Kind Regards Customer Insights and Escalations