ZJ
Zamangcolosi J
1 reviews | Active since Jul 2020
25 Sept 2024, 10:53
Bank account details clarification
My two pot savings has been transferred to an account I never heard of by Alexander Forbes and I can't get hold of them via phone call looks like they avoiding me 😔
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Replies (2)ZJ
Zamangcolosi J's updateReviewer Update
26 Sept 2024, 06:24My calls are being avoided I waited an hour when I called yesterday and still no one picked up to tell who's bank account they transferred the money too because that was not bank account details I shared.
ZJ
Zamangcolosi J's update26 Sept 2024, 06:24
Reviewer Update
My calls are being avoided I waited an hour when I called yesterday and still no one picked up to tell who's bank account they transferred the money too because that was not bank account details I shared.
Alexander Forbes Financial Services's replyOfficial
26 Sept 2024, 10:55Dear Sir/Ma'am,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply26 Sept 2024, 10:55
Official
Dear Sir/Ma'am,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation