Balance on Pension Fund - Withdrawal

To Whom It May Concern, I received a call from ICTS Tracing Service on behalf of Alexander Forbes in September 2024, requesting my details and inquiring whether I worked at Damelin. After confirming all necessary information, I completed a withdrawal form from Alexander Forbes and submitted the required supporting documentation. I was informed that the process should take approximately three months, and I would receive my balance as stated in the letter I received. As we approach the end of November, I have yet to receive any positive updates regarding my withdrawal. I find it difficult to understand why my documentation has not been acknowledged. I appreciate your attention to this matter and look forward to your prompt response.