TF
Thee F
1 reviews | Active since Jul 2022
25 Jan 2023, 11:08
#BADSERVICE #NOCLAIMPROGRESS
This company don't even deserve a star. Funny how they always have on record that you called but there's never progress on a claim. . .worse than the government in actual fact. You frustrate people and intentionally prolong paying clients!!!!Sies
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
25 Jan 2023, 11:34Dear Mr Jabani At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply25 Jan 2023, 11:34
Official
Dear Mr Jabani At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
TF
Thee F's updateReviewer Update
25 Jan 2023, 11:39Just got off the call with A lady in the head office,not sure if she goes by the name Sharice who sounded very helpful and promising. Thank you so much. And for future please train call centre consultants better, because out of 7 people not even one was helpful.
TF
Thee F's update25 Jan 2023, 11:39
Reviewer Update
Just got off the call with A lady in the head office,not sure if she goes by the name Sharice who sounded very helpful and promising. Thank you so much. And for future please train call centre consultants better, because out of 7 people not even one was helpful.
TF
Thee F's updateReviewer Update
25 Jan 2023, 12:25Thank you to Chastry Moorkey we have received the feedback email and the benefit statement we have been begging for months. Hope to hear from you soon ☺️
TF
Thee F's update25 Jan 2023, 12:25
Reviewer Update
Thank you to Chastry Moorkey we have received the feedback email and the benefit statement we have been begging for months. Hope to hear from you soon ☺️
Alexander Forbes Financial Services's replyOfficial
25 Jan 2023, 16:07Dear Mr Jabani
Thank you for the feedback provided.
We can confirm that our team has been in contact with you today regarding your complaint.
Kind RegardsCustomer Insights and Escalations
Thank you for the feedback provided.
We can confirm that our team has been in contact with you today regarding your complaint.
Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply25 Jan 2023, 16:07
Official
Dear Mr Jabani
Thank you for the feedback provided.
We can confirm that our team has been in contact with you today regarding your complaint.
Kind RegardsCustomer Insights and Escalations
Thank you for the feedback provided.
We can confirm that our team has been in contact with you today regarding your complaint.
Kind RegardsCustomer Insights and Escalations