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Abigail R
1 reviews | Active since Aug 2022
02 Oct 2024, 09:20
bad services
i made a mistake in the amount on the 2pot which i called alexander forbes immediately when i realized my mistake then i was told it will give me an option to re start the process which it did not give me that option and when i called back they said i should wait for the first payment and then re apply again and all this happened on the 7th of September until date i have not received any assistance and my contact number is *** , i believe your calls are recorded so the conversation i had with two different consultants should be there.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
02 Oct 2024, 11:58Dear Abigail
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply02 Oct 2024, 11:58
Official
Dear Abigail
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
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Abigail R's updateReviewer Update
03 Oct 2024, 09:51I am still waiting for a response regarding my issue as indicated I made a mistake on the amount and immediately called the call centre and I as advised that I can reclaim again on the system which is voice logged on you end and yesterday I received the payment and as advised I ant to make the correct amount but the system shows claim processing so does that mean the process fo the correct amount has started ?
AR
Abigail R's update03 Oct 2024, 09:51
Reviewer Update
I am still waiting for a response regarding my issue as indicated I made a mistake on the amount and immediately called the call centre and I as advised that I can reclaim again on the system which is voice logged on you end and yesterday I received the payment and as advised I ant to make the correct amount but the system shows claim processing so does that mean the process fo the correct amount has started ?