Bad service with zero communication

Alexander forbes is just horrible when it comes to service. I submitted a claim on the 20th of December 2021, to date I haven't received any communication from them, when I check on my profile online it clearly shows that nothing like nothing has been processed yet. My claim number is ***. On checking reviews on your company a lot of your clients are dissatisfied and it seems you guys couldn't even be bothered. These are people's lives you are messing with. Your lines are forever busy with non response on email. With other companies like Old Mutual you get updates and clear communication. You on the hand are just horrible and deserve to be reported to the ombudsmen. There's not even a single review with a nice comment. This is horrible for such a big and well known institution.