KM
Karabo M
1 reviews | Active since Dec 2018
20 Dec 2022, 14:08
Bad Service with no Communication
I have been calling Alex forbes for the past three month for my claim with no success, i have requested them to transfer my funds from one company fund to another within Alex Forbes , there is no communication as i have also asked for the portion on funds to be deposited to me directly. every time i call im told Tax Directive has declined, and they will re-apply but till today no feedback or transfer happed
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
20 Dec 2022, 16:16Dear Karabo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAA-8844
AAAA-8844
Alexander Forbes Financial Services's reply20 Dec 2022, 16:16
Official
Dear Karabo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAA-8844
AAAA-8844
KM
Karabo M's updateReviewer Update
29 Dec 2022, 16:00It has been more than Three Months and this is all excuses i get everytime :
image.png 139.16 KB
image.png 139.16 KB
KM
Karabo M's update29 Dec 2022, 16:00
Reviewer Update
It has been more than Three Months and this is all excuses i get everytime :
image.png 139.16 KB
image.png 139.16 KB