Bad service, will never go for Alexander Forbes

If you want to be in a relationship with Alexander forbes, you better think twice, their communication is not the same, it's always a different story with them. How can I receive an sms advising of a payout, days later they advise its an error due to duplicate numbers, while their consultant's are advising of a section 14 ( which I never received communication for). I will never make a mistake of going fir Alexander forbes on my next employment... full of lies and gambling with people emotions.