MH
Maropeng H
1 reviews | Active since May 2020
28 Jun 2022, 09:57
Bad service to worse service
I have been sending email and waiting on the call for more than an hour just to get them to assist with an withdrawal so that I can go put out my saving at a reliable financial institutions.
It’s sad that they have degraded to this point hey. Back than the service was really great
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
28 Jun 2022, 15:22Dear Maropeng H
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Customer Insights and Escalations
AAAA-5365
Alexander Forbes Financial Services's reply28 Jun 2022, 15:22
Official
Dear Maropeng H
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Customer Insights and Escalations
AAAA-5365