YM
Yolanda M
1 reviews | Active since Feb 2024
30 Sept 2024, 22:27
BAD SERVICE PROVIDER
They are a very service provider. I sent my withdrawal on the 3rd of August before the 2pot system. I have been waiting ever since and my withdrawal is no longer on the website. Everything has been cancelled and only 2 pot is available whereas I sent my withdrawal before the 1st of September and they are assured me That my withdrawal will not be affected by two pot. I have been trying to call and send emails but no response.
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Alexander Forbes Financial Services's replyOfficial
01 Oct 2024, 10:51Dear Yolanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply01 Oct 2024, 10:51
Official
Dear Yolanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation