Bad Service no humanity

i have been sent from pillar to post for beneficiary fund payout for my minor daughter. all documents have been submitted more than four months still no payout. i want to be assisted with a payment for her school things and day to day basic needs. i would appreciate it if i can be assisted on how long must i wait for this payout it is not fair the deceased passed away in 2018 to date no monies have been recieved.