Bad Service - Money Missing

<p>I resigned from my company and my last day was Dec 20th. I received a sms from AF to say they received my paperwork etc. In January I called AF to make sure everything was above board and to my surprise the agent had no idea what I was speaking about. Apparently the company i worked for has 2 funds with AF and only one picks up. Its now 2 months later and I cannot get proper answers as to where my money is. How does AF accept my money but it is not linked to my ID number. How are they able to accept money for a new fund without being able to disburse funds? If my money is linked to my ID how can it not pick up both funds? No answers and bad service. Loads of delays and all i get is nothing. For such a big company this is shocking. Every time I enquire about this via email I get a different story and if I phone no answers. No visibility means someone can easily walk off with my money. </p> <p> </p> <p>I am shocked!!!!</p>