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JM
Johannah M

1 reviews | Active since Mar 2019

01 Mar 2019, 15:18

BAD SERVICE/ LACK OF FEEDBACK

I have put in a claim for my divorce settlement, this company is so unprofessional, they read your email and then promise to respond, its been a painful month to get someone to just at least respond to me, how can a financial institution treat people like this, this is so unacceptable, all I ask is communication but it seems not possible to get them talk to me, for someone who is in the financial industry i take pride in my job and it aches me to see how other companies treat people in such a manner

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply01 Mar 2019, 15:23
Official
 
Dear Johannah M


Thank you for taking the time to advise us of the difficulty that you experienced.


I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.


I will investigate into your query and provide feedback with the contact details provided.


                                                   


Kind Regards,


 


Client Services


KN


JM
Johannah M's update01 Mar 2019, 15:25
Reviewer Update
From: zzBMWRetirementPlan ********** Sent: Friday, 01 March 2019 07:50 To: Johannah Makeketa ********** zzBMWRetirementPlan ********** Admin ********** divorceorders ********** Subject: RE: COID 581026 Makeketa JT_Final Divorce Order Dear Client We apologize for the delay in response We will escalate this as a matter of urgency Regards Nicolize de Kock l Technical Specialist : Institutional Fund and Member Administration l OPTEC l FINANCIAL FINANCIAL SERVICES I AM STILL WAITING EVEN NOW