SM
Samson M

1 reviews | Active since Oct 2017

11 Jan 2022, 10:29

BAD service, ***********

Very BAD customer service. I have submitted pension fund withdrawal forms on the 7 December 2021 and never received feedback since then. I only got feedback when I called and it was still wrong feedback, that's if I amanged to get through the busy call center. The people generally don't care as no one responds to emails. I wonder how big instutions entrust their employees savings with such *********** company. I am really dismayed at you Alexander Frobes.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply12 Jan 2022, 17:42
Official
Dear Samson
 
Thank you for taking the time to advise us of the service you experienced. 
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused. 
I will investigate your query and provide feedback with the contact details provided.      
 
Kind Regards, 

Client Services

AAAA-2069