SM
Samson M
1 reviews | Active since Oct 2017
11 Jan 2022, 10:29
BAD service, ***********
Very BAD customer service. I have submitted pension fund withdrawal forms on the 7 December 2021 and never received feedback since then. I only got feedback when I called and it was still wrong feedback, that's if I amanged to get through the busy call center. The people generally don't care as no one responds to emails. I wonder how big instutions entrust their employees savings with such *********** company. I am really dismayed at you Alexander Frobes.
Helpful (0)
Replies (1)0
Replies (1)Alexander Forbes Financial Services's replyOfficial
12 Jan 2022, 17:42Dear Samson
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-2069
Alexander Forbes Financial Services's reply12 Jan 2022, 17:42
Official
Dear Samson
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-2069
