KM
Kagiso M

1 reviews | Active since Oct 2024

19 Dec 2024, 10:58

Bad service I'm always getting from this company

Always once you lodge a claim you will find it hard to get payment as you speak to different consultant and they tell you false information. Today I spoke to nthabiseng from beneficiary department and she was so mean and rude

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply19 Dec 2024, 12:03
Official
Good day

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation