PS
Philani S
1 reviews | Active since Oct 2022
26 Sept 2024, 16:38
Bad service from Lerato
I have submitted my claim 5 weeks ago and still nothing , today I spoke to Lerato who was not interred to help me and just said she is transferring me to Absa department as I was working for absa . She didn’t wanna assist me
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
27 Sept 2024, 10:05Dear Philani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply27 Sept 2024, 10:05
Official
Dear Philani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation