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nicolle E

1 reviews | Active since Mar 2018

27 Sept 2023, 07:44

Bad Service from Forbes

The fund has stopped my payout based on a bogus story they have not informed me as yet or have given me the chance to tell my side of the story.

I have left numerous msges made complaints but to no avail.

The fund does not communicate.

I have a baby and a car to pay but no communication

The never phone you back.

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply27 Sept 2023, 08:12
Official
Dear Nicole

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
Customer Insights and Escalations 
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nicolle E's update27 Sept 2023, 08:17
Reviewer Update
I have received this feedback before.

Please advise when will feedback be provided.

This is now taking for ever I have lodged a complaint with the ombudsman aswell

This is unacceptable.
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nicolle E's update27 Sept 2023, 10:43
Reviewer Update
And to date no feedback acknowledgement but no feedback

When will the phone me

I've also lodged a complaint with the adjudicator